Privacy Policy
Please contact enquiries@duckworthpublications.com if you have any queries
Last updated: 7th June 2026
INTRODUCTION
Duckworth Publications (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, purchase products or services, contact us, or otherwise interact with us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
WHO WE ARE
Data Controller: Jessica Duckworth
Duckworth Publications
Email: enquiries@duckworthpublications.com
The data controller is responsible for determining how and why your personal data is processed.
INFORMATION WE COLLECT
We may collect the following personal information:
Identity Data
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Title
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First name
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Last name
Contact Data
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Email address
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Telephone number
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Delivery address
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Billing address
Account Data
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Username
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Password
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Account preferences
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Communication preferences
Transaction Data
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Details of purchases made through our website
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Payment confirmations and transaction records
Technical Data
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IP address
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Browser type and version
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Device information
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Operating system
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Website usage data
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Cookie identifiers
Marketing Data
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Preferences regarding marketing communications
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Newsletter subscriptions
We do not intentionally collect or process special category personal data.
HOW WE COLLECT YOUR DATA
We collect data:
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Directly from you when you create an account, place an order, subscribe to communications, or contact us.
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Automatically through cookies and similar technologies when you browse our website.
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From payment providers when confirming transactions.
OUR LEGAL BASIS FOR PROCESSING
We process personal data under the following lawful bases:
Contract
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To fulfil orders, provide products and services, manage accounts, and process payments.
Legitimate Interests
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To improve our website, analyse usage, prevent fraud, respond to enquiries, and manage our business effectively.
Consent
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Where required, including for certain marketing communications and non-essential cookies.
Legal Obligation
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Where we must retain records or disclose information to comply with applicable laws and regulations.
HOW WE USE YOUR INFORMATION
We use your information to:
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Create and manage user accounts.
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Process and fulfil orders.
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Deliver purchased products and services.
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Process payments and refunds.
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Respond to enquiries and customer support requests.
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Improve our website and customer experience.
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Monitor website performance and usage trends.
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Prevent fraud and maintain website security.
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To request feedback.
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Send service-related communications.
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Send marketing communications where permitted by law.
You may unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us.
PAYMENT PROCESSING
We do not store full payment card details.
Payments are processed securely by third-party providers, including:
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Wix Payments (https://www.wix.com/about/terms-of-payments)
Please review the privacy notices of these providers for information about how they process your personal data.
SHARING YOUR INFORMATION
We may share personal data with:
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Payment processors.
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Website hosting and technology providers.
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Professional advisers, including accountants, auditors, legal advisers and insurers.
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Regulatory authorities, law enforcement agencies and government bodies where required by law.
We do not sell your personal information.
INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:
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UK adequacy regulations;
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International Data Transfer Agreements (IDTAs);
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Standard Contractual Clauses where appropriate.
DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting and tax requirements.
Examples include:
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Account information: while your account remains active and for a reasonable period afterwards.
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Transaction records: typically up to 6 years to comply with legal and tax obligations.
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Marketing records: until consent is withdrawn or the data is no longer required.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies.
Essential cookies are necessary for website functionality.
Non-essential cookies, including analytics and marketing cookies, will only be used where required after obtaining your consent.
You can manage cookie preferences through our cookie banner or your browser settings.
For more information, please see our Cookie Policy.
DATA SECURITY
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration and destruction.
While we take reasonable steps to safeguard personal data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
YOUR RIGHTS
Under UK GDPR, you may have the right to:
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Access your personal data.
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Correct inaccurate or incomplete data.
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Request deletion of your data.
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Restrict processing of your data.
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Object to processing based on legitimate interests.
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Request transfer of your data to another provider.
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Withdraw consent where processing is based on consent.
CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
AUTOMATED DECISION-MAKING
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals.
COMPLAINTS PROCEDURE
If you have concerns regarding how we process your personal data, please contact us first so that we can attempt to resolve the matter and follow the procedure below:
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Any complaint should initially be submitted in writing to enquiries@duckworthpublications.com
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The Introducer will acknowledge receipt within 5 working days and seek to resolve
complaints within 15 working days.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any updates will be posted on this page together with a revised “Last Updated” date. We recommend reviewing this Privacy Policy periodically to remain informed of how your personal data is processed.
CONTACT US
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Duckworth Publications